CSGOSMURFPRIME FAQ

Account Acceptance

Playing a competitive matchmaking game on an account constitutes full acceptance of the account as it was received. If your account arrived at a different rank then what you purchased, please contact us before playing any competitive matchmaking games on it. We will refund the difference or replace the account. If you have played any competitive games we cannot help you with the rank difference at all.

Delivery Method And Time

Products are sent as soon as possible via e-mail (the one which the end-user registers on the website) after processing the order. The estimated delivery time is one minute to twenty-four hours submitting the order in the system. If the order delivery is delayed once five minute periods have passed, the customer should contact our customer service by live chat or e-mail.

Products

You are responsible for any fees, taxes, or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. All products are virtual game accounts. The currency is USD. Therefore, there are no shipping costs or taxes on the website.

Returns And Refund Policy

We shall not issue refunds for ranked accounts in the following condition:
1. Any account purchased from us and VAC banned due to cheats or any other illegal activity use by end-user will not be entertained by CSGOSMURFPRIME.COM
2. CSGOSMURFPRIME.COM will not be responsible for the accounts sell by the end-user to any other person.
3. Any individual try to scam or cheat with CSGOSMURFPRIME.COM will be banned from our services and earlier accounts purchase from us will be confiscated. We recommend contacting us for assistance if you experience any issues receiving or using our accounts.
4. Any account purchased from us and the rank got expired or lost it wins within the next 7 days after purchase will not be entertained by CSGOSMURFPRIME.COM